Customer Service Foundations – Jeff Toister

Description

Unlock exclusive learning opportunities with the Customer Service Foundations – Jeff Toister course at esys[GB]. Explore expert insights, advanced techniques, and practical applications from world-renowned instructors in your chosen field. Empower your growth and career with our curated collection of over 70,000 courses from top authors such as John Overdurf, Conor Harris, Tony Robbins, Dr. Joe Dispenza, and more.

Do your customers feel valued? When they do, they keep coming back. When they don’t, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn howto build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.

Topics include:

• Explore how you can use customer surveys to build rapport.
• Name three ways you can use active listening to serve your customers more effectively.
• Identify the different types of needs that must be addressed in order to solve problems.
• Explain the benefits of taking ownership of a problem.
• Define “preemptive acknowledgment” and recognize its impact on customer service.
• List three types of attitude anchors and explain their differences.

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🔗 Related Authors and Topics

Explore more courses from our vast library featuring world-renowned authors:

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• ⚙️ Conor Harris – Biomechanics Specialist
• 🌱 Dr. Joe Dispenza – Mind-Body Connection and Healing
• 💼 Tony Robbins – Personal Development and Success Coaching
• 🧠 Richard Bandler – Co-Founder of NLP

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