5 Hours 59 Minutes

Pressure ulcers and other wound and skin issues are a major cause of morbidity, mortality, regulatory scrutiny and lawsuits. They are a hot topic in any health care arena. Facilities are seeing greater scrutiny and penalties for failure to deliver evidence-based and up-to-date wound and skin care, and the need to have a well-educated and trained staff.

6 Hours 17 Minutes

Imagine that you and your manager/administrator have been served with a lawsuit related to the stay of a patient that you vaguely recall some 2-3 years ago.

This course was created on the backbone of a single, universal truth: in all areas of life, there is one underlying skill that when mastered enables individuals to achieve more, develop stronger relationships and increase happiness… that skill is conversation mastery.